It is a rather sobering thought that employees join a company but leave because of their manager. What skills do you need to develop to improve the way you manage performance?

• What is meant by ‘performance management’

• The manager/team lead as coach

• Model of an excellent coach

• Agreeing performance objectives

• The characteristics of SMART objectives and goals

• The role of alignment in performance management

• How to apply the coach approach to agreeing performance objectives

• Models of excellence in agreeing performance objectives

• The what, why and how of delegation

• Receiving and giving feedback at its very best

• Helping people stay

• Conducting performance review meetings

Worked with a global technology company helping them improve the
effectiveness of their performance management procedures and reduce the high rate of staff turnover. We have also coached many managers on different aspects of performance management